Privacy Policy

LAST UPDATE: JUNE 11, 2019


KAMA LOCAL GOURMET is committed to protecting the privacy of certain data that is collected from you and that you submit when you access this web site or web sites under our operation and control (collectively, the “Site”). We recognize the sensitive nature of much of the information with which we are entrusted on a daily basis, and we are committed to high standards of privacy. We respect your privacy and providing you proper protection and management of any Personally Identifiable Information you choose to share with us. Personally Identifiable Information consists of any information by which you can be personally identified or contacted, such as your first and last name, home or other physical address (including street name and name of a city or town), telephone number or e-mail address.

The following outline is intended to familiarize you with our policies for the gathering, use, maintenance and protection of private information. The examples given are intended to be for illustrative purposes only, and therefore, should not be considered a complete representation of our practices.

Your privacy is important to us.  KAMA LOCAL GOURMET will not sell, share, or rent your Personally Identifiable Information to third parties in ways different from what is disclosed in this statement.

Please review this policy carefully.  KAMA LOCAL GOURMET reserves the right to change its privacy policy at any time, in which event the Site will contain a notice of the change. Changes will be effective immediately upon posting to the Site. By accessing the Site, you are indicating your agreement to KAMA LOCAL GOURMET’s privacy policy. If you have any questions or concerns about any of our practices, please contact us at info@shopkama.com.

 

COLLECTING YOUR INFORMATION

KAMA LOCAL GOURMET collects information from you at several different points on the website in order to carry out business functions, provide the highest quality of service to you, facilitate the delivery of services or the fulfillment of an order. Most of the information we collect comes directly from you.

 KAMA LOCAL GOURMET may compile statistical information concerning the usage of the Site. This information allows KAMA LOCAL GOURMET to monitor its utilization and continuously improve its quality. Examples of this information would include, but not be limited to, the number of visitors to the Site, or to sections or pages within the Site, patterns of traffic flowing through the Site, length of time spent on the Site, or in sections or pages of the Site, the other sites that refer visitors to the Site, the pages of the Site that visitors frequently use as entry and exit points, utilization of the browser and operating systems and versions used by visitors to the Site, etc.

In order to compile this information, KAMA LOCAL GOURMET may collect and store your IP address, your operating system version, your browser version, the pages you visit within the Site, the length of time you spend on pages within the Site, the site from which you linked to ours, search terms you used in search engines which resulted in you linking to the Site, etc. While all of this information can be associated with the IP address your computer had while you visited the Site, it will not be associated with you as an individual, or associated with any other information you may submit through the Site, or that KAMA LOCAL GOURMET may store about you for any other purposes.

 

There will be times, such as when placing an order, subscribing to a service, registering on the site, registering to receive catalogs, participating in promotions, surveys and contests, at which we may request personal information such as your name, billing/shipping address, telephone number, e-mail address, credit card information, etc. It is solely your choice whether or not you provide this information. However, should you choose not to provide the information, we may be unable to process an order, fulfill a service, or display certain content on our website.

 

The Site is not directed to children.  KAMA LOCAL GOURMET does not knowingly collect any personal information from children. If you are concerned about your child’s use of the Site, you may use web-filtering technology to supervise or limit access to the Site.

 

We may use third-party service providers to serve ads and/or collect certain anonymous information when you visit our Web site. These companies may use non-personally identifiable information (e.g. click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, but not your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services likely to be of interest to you. This information is collected through the use of pixel tags or cookies.

 

USING YOUR INFORMATION

In the course of our normal business activities, we may disclose collected information to both affiliates and non-affiliated entities. Additionally, we use the Personally Identifiable Information you provide for internal business purposes such as:

-        Analyzing trends & statistics

-        Member services including Web page personalization order

-        History & status

-        One-click ordering confirmation and tracking

-        Subscription services

-        Informing you of new products, services, offers and information about KAMA LOCAL GOURMET

We may use outside purveyors to ship orders directly, and a credit card processing company to bill you for goods and services. In connection to these services, it is necessary to share certain Personally Identifiable Information with such providers. We have informed these companies that they are not to retain, share store or use Personally Identifiable Information for any secondary purposes.

 

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

 

We may also share personally identifiable information with unaffiliated third parties if (1) you request or authorize it, (2) the information is provided to help complete a transaction for you as described above, (3) the information is provided to comply with the law, applicable regulations, court orders or subpoenas, to enforce our terms of use or other agreements, or to protect our rights, property or safety, or the rights, property or safety of our users or others, (4) the disclosure is done as part of a purchase, transfer or sale of the company or any of its services or assets (e.g., in the event that we sell assets to another party, customer information may be one of the transferred assets), or (5) the information is provided to such third parties as otherwise described in this privacy policy. We endeavor to choose non-affiliates with similar standards to ours regarding the protection of private information.

 

We occasionally make our list of customer names and street addresses available to carefully screened companies and organizations whose product and activities might be of interest to you. To be removed from the list of persons whose information is shared with third parties, please send an e-mail to info@shopkama.com.

 

We also may share your Personally Identifiable Information and non-personal information, including your name, address, email address and any transactions you conduct on our website or offline with us with a third party advertising partner and its service providers in order to deliver tailored advertising to you that match your interests when you visit our website as well as other websites. Our advertising partner will make the data that we provide anonymous so that no one else will receive your Personally Identifiable Information.

 

UPDATING YOUR INFORMATION

At any time, you may review, update, correct, or change the Personally Identifiable Information you have provided to us. You may also choose to no longer receive any communication from KAMA LOCAL GOURMET, however you may continue to receive communications from those companies we shared your information with prior to your notification to us. You may use our Web site, through the My Account pages, to change your information. Alternatively, you can e-mail us at info@shopkama.com.

 

DO NOT TRACK

“Do Not Track” is a privacy preference that you can set in your Internet search browser that sends a signal to a website that you do not want the website operator to track certain browsing information about you. However, because our Site is not configured to detect Do Not Track signals from a user’s computer, we are unable to respond to Do Not Track requests.

 

WEB COOKIES

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. KAMA LOCAL GOURMET uses “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

 

MEMBER SERVICES

In order to set up an account with KAMA LOCAL GOURMET, you must first complete the registration form. During registration, you are required to give your contact information (such as name and e-mail address). This information may be used to contact you about the services on our site for which you have expressed interest, such as Web page personalization, order history and status.

 

MAILING LIST

If you wish to subscribe to our mailing list, we ask for contact information such as your email address. We occasionally make our list of email addresses available to carefully screened companies and organizations whose product and activities might be of interest to you. To be removed from the list of persons whose information is shared with third parties, please send an e-mail to info@shopkama.com.


EMAIL LIST

If you wish to receive e-mail notifications from us about products, services and promotions, we ask for contact information such as name and e-mail address. To be removed from our e-mail list, please click ‘unsubscribe’ in your email message.

 

From time-to-time our site requests information from you via surveys. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

 

We send all new members a welcoming e-mail to verify password and username. Established members will occasionally receive information on products, services, special offers, and a newsletter. Out of respect for your privacy, we present the option to not receive these types of communications in every e-mail.

 

SECURITY/SAFEGUARDING INFORMATION

KAMA LOCAL GOURMET and the website take precautions and steps to safeguard and protect the personal information obtained through the website. However, no system for safeguarding personal or other information is 100% secure. For example, when our registration/order form asks you to enter sensitive information (such as credit card number), that information is encrypted and is protected with the customary encryption software used in the ecommerce industry - SSL. Additionally, our employees are trained to understand the importance of confidentiality and are required to adhere to our privacy policies and procedures. Employees who violate these policies and procedures are subject to disciplinary action. We employ numerous practices to protect against the disclosure of information for purposes unrelated to the performance of our business functions or to individuals other than those who must use it in the course of their work activities. These practices include the use of password protection of computer files, e-mail and voice-mail, and other physical, electronic, and procedural safeguards.

 

GOVERNING LAW/LEGAL NOTICES

These terms and conditions shall be governed by and construed in accordance with the laws of the Hashemite kingdom of Jordan, excluding its conflict of law rules. For additional information concerning legal claims associated with this Privacy Statement and/or your use of the Site, please see our Terms of Use.


SHIPPING & RETURNS

When you order from KAMA LOCAL GOURMET, you can be assured that we will ship your merchandise with the utmost care. We use the best shipping processes to deliver our products right to your door.

Please check the information below to review our shipping policies.

 

SHIPPING POLICY

All shipments will dispatch within 48 hours.

Customers have 24 hours to cancel any order.

Customers are allowed to return products but without refunds only exchange.


SHIPPING TERMS AND CONDITIONS

The above rates are valid from the date of this quotation until the end of the month

Our rates will be calculated based on gross or volume weight whichever is higher.

Shipping rates will vary depending on the size of the item and on your country.  We strive to keep our shipping rates as low as possible, and we offer greatly reduced shipping rates on multiple item orders.

Customers are responsible for obtaining their own insurance.

All Conditions of Contract listed on the back of the Airway bill are applicable.

Orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees. they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier.

Customer is solely responsible for the clearing of the goods at his own cost, Kama will not be responsible if any health requirements or any documentation are needed for clearance.

We do not refund for lost packages but we will do our best to try and track it down for you. We are not responsible for any duty/import/taxes/customs/etc charges you may incur.

 

WEBSITE EXCHANGE POLICY

Exchanges accompanied by a receipt are accepted within 7 days of purchase.

All products can be exchanged except for the oil-cured products.

Product needs to be in good condition or else we cannot accept them.

Customer is liable for any costs related to the shipment. 

 

IN-STORE EXCHANGE POLICY

Exchanges accompanied by receipt are accepted within 7 days of purchase.

All products can be exchanged except for the oil-cured products.

Product needs to be in good condition or else we cannot accept them.

  

WHOLESALE ORDER POLICY

If your quantity is above the Website order limit, it will be transferred to a wholesale order.

Any Fine Food orders above 10 of the same product will become a wholesale order.

Any Hampers & Gifting orders above 5 of the same gift/hamper will become a wholesale order.

Wholesale orders have a longer dispatch time (Up to 14 working days).

Our wholesale department will contact you in case of any additional documentation is required.